Do you have any questions? Ask us
We are keen to provide you with the best online shopping experience, so we have collected the most common questions you may have, with clear and straightforward answers
Questions and answers
Frequently asked questions
It's easy! Choose the product, add it to the cart, then proceed to checkout to confirm the order.
Creating an account is preferred to make it easier to track orders, but you can order as a visitor.
Yes, if the order has not been shipped yet. Contact us as soon as possible to serve you, and payment card charges will be deducted.
We accept: Mada - Visa - MasterCard - Apple Pay - Cash on Delivery (for some cities).
Absolutely! All payments are protected by high encryption technologies to ensure your security.
Yes, we offer interest-free payment options via Tamara and Tabby.
From 1 to 5 working days within Saudi Arabia, depending on the city.
Yes, we ship to all regions of the Kingdom. We may offer international shipping soon.
We will provide you with a tracking number via email or messages.
Replacement, Return and Warranty
General questions
Yes, within 7 days from the date of receipt, provided the product is in its original condition.
Returns are free of charge if the cause is ours (e.g. product error or damage). Otherwise, shipping charges will be deducted.
Reach out to us via the form or WhatsApp and we'll help you right away.
Yes, all our products are 100% genuine and we guarantee their quality.
Ask us...
Do you have questions?If you have any other questions, contact us directly and we will be happy to assist you. Our opening hours are Sunday to Thursday - 9am to 9pm.
