• Most products offered in our store include a one-year (12-month ) limited warranty from the date of purchase, unless otherwise stated on the purchase invoice or product description.

• The warranty covers manufacturing defects in materials or workmanship only.

• Security cameras (wired and wireless).

• Surveillance and recording systems (DVR/NVR).

• Smart devices connected to the home, such as network devices, sensors, alarms, and smart doorbells.

Because solar cameras rely on battery and solar power, their warranty includes the following:

• The battery is only guaranteed for 6 months against manufacturing defects.

• The solar panel and camera module are guaranteed for one year provided proper use and the device is not exposed to an unsuitable operating environment.

• Damages caused by:

  • Excessively high temperatures.

  • Misuse or improper installation.

  • Expose the camera to heavy water or wet conditions above the manufacturer’s recommended limit.

The warranty does not cover failures caused by:

• Misuse, neglect, or tampering with the product.

• Installation or maintenance by unauthorized parties.

• Natural disasters such as lightning strikes or floods.

• Damage due to unsafe transportation or use of non-original accessories.

• The original purchase invoice must be presented when requesting warranty service.

• The product must not have been opened or modified by a third party.

• The store has the right to inspect the product and ascertain the cause of the malfunction before deciding on replacement or repair.

• If a manufacturing defect is found:

  • Repair or replace the product depending on the condition and availability of parts.

  • The store is not responsible for loss of data or recordings stored in the device.

We are happy to provide technical support through our official channels, including:

• Guidance in installation and use.

• Help resolve minor issues remotely.

• In-warranty maintenance or replacement services (as applicable).