{"id":9117,"date":"2025-04-19T00:22:45","date_gmt":"2025-04-18T21:22:45","guid":{"rendered":"https:\/\/waslanet.com\/return-and-exchange-policy\/"},"modified":"2025-08-04T17:22:30","modified_gmt":"2025-08-04T14:22:30","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/waslanet.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9117\" class=\"elementor elementor-9117\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c922c e-con-full e-flex e-con e-parent\" data-id=\"f2c922c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c3a960e e-con-full e-flex e-con e-child\" data-id=\"c3a960e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b61e589 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b61e589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">At Wasla store, we are committed to providing quality products, and we give our customers the right to return or exchange products according to the following terms and conditions:- -  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f3e749 e-con-full e-flex e-con e-child\" data-id=\"7f3e749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a6e527 elementor-widget elementor-widget-image\" data-id=\"4a6e527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/waslanet.com\/wp-content\/uploads\/2025\/04\/Asset_13001.png\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a753b19 e-con-full e-flex e-con e-parent\" data-id=\"a753b19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0794f69 elementor-widget elementor-widget-n-accordion\" data-id=\"0794f69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7950\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-7950\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Return and exchange period <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7950\" class=\"elementor-element elementor-element-dd1f9c6 e-con-full e-flex e-con e-child\" data-id=\"dd1f9c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7950\" class=\"elementor-element elementor-element-df478f6 e-flex e-con-boxed e-con e-child\" data-id=\"df478f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-264ab4f elementor-widget elementor-widget-text-editor\" data-id=\"264ab4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 data-start=\"324\" data-end=\"390\"><span style=\"color: #000001;\">The customer can request a return or exchange of the product within a maximum of <strong data-start=\"392\" data-end=\"410\">7 calendar days<\/strong> from the date of receipt.<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7951\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7951\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Return and exchange conditions <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7951\" class=\"elementor-element elementor-element-c230e12 e-con-full e-flex e-con e-child\" data-id=\"c230e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7951\" class=\"elementor-element elementor-element-4a47ea8 e-flex e-con-boxed e-con e-child\" data-id=\"4a47ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c6c5a0 elementor-widget elementor-widget-text-editor\" data-id=\"8c6c5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h6>The product must be in its original, unused condition, with all accessories and original, undamaged packaging. <\/h6><\/li><li><h6>Attach the original invoice or proof of purchase.<\/h6><\/li><li><h6>Products that have been used, installed, or tampered with will not be accepted for return.  <\/h6><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7952\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7952\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Non-returnable products <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7952\" class=\"elementor-element elementor-element-9e34c0b e-con-full e-flex e-con e-child\" data-id=\"9e34c0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7952\" class=\"elementor-element elementor-element-1c12518 e-flex e-con-boxed e-con e-child\" data-id=\"1c12518\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352a6f6 elementor-widget elementor-widget-text-editor\" data-id=\"352a6f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li class=\"\" data-start=\"720\" data-end=\"782\"><h6 data-start=\"722\" data-end=\"782\"><span style=\"color: #000001;\">Products that have been custom ordered or customized to the customer&#8217;s liking.<\/span><\/h6><\/li><li class=\"\" data-start=\"783\" data-end=\"885\"><h6 data-start=\"785\" data-end=\"885\"><span style=\"color: #000001;\">Opened or used products, such as cameras or networking devices, if they do not have a manufacturing defect.  <\/span><\/h6><\/li><li class=\"\" data-start=\"886\" data-end=\"932\"><h6 data-start=\"888\" data-end=\"932\"><span style=\"color: #000001;\">Programs or digital products that have been activated.<\/span><\/h6><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7953\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7953\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Returns due to defects or damage <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7953\" class=\"elementor-element elementor-element-ec465c8 e-con-full e-flex e-con e-child\" data-id=\"ec465c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7953\" class=\"elementor-element elementor-element-fe2bffe e-flex e-con-boxed e-con e-child\" data-id=\"fe2bffe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de08379 elementor-widget elementor-widget-text-editor\" data-id=\"de08379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h6><span style=\"color: #000001;\">If the product is damaged or has a manufacturing defect, the store is responsible for all shipping and return costs. <\/span><\/h6><\/li><li><h6><span style=\"color: #000001;\">Customer service must be notified within <strong data-start=\"1097\" data-end=\"1108\">48 hours<\/strong> of receiving the product with photos or video showing the defect.<\/span><\/h6><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7954\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7954\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Application Process <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7954\" class=\"elementor-element elementor-element-73e452d e-con-full e-flex e-con e-child\" data-id=\"73e452d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7954\" class=\"elementor-element elementor-element-4c595e2 e-flex e-con-boxed e-con e-child\" data-id=\"4c595e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611b6eb elementor-widget elementor-widget-text-editor\" data-id=\"611b6eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li data-start=\"1192\" data-end=\"1281\"><h6><span style=\"color: #000001;\">The customer can submit a return or exchange request via the \u201cContact Us\u201d page or through customer service.<\/span><\/h6><\/li><li data-start=\"1284\" data-end=\"1361\"><h6><span style=\"color: #000001;\">After reviewing the order, a shipping representative is sent to pick up the product within <strong data-start=\"1344\" data-end=\"1360\">2-5 business days<\/strong>. <\/span><\/h6><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7955\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7955\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Financial recovery <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7955\" class=\"elementor-element elementor-element-f1d465c e-con-full e-flex e-con e-child\" data-id=\"f1d465c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7955\" class=\"elementor-element elementor-element-2e0100f e-flex e-con-boxed e-con e-child\" data-id=\"2e0100f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae2bbe elementor-widget elementor-widget-text-editor\" data-id=\"2ae2bbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol data-start=\"1392\" data-end=\"1605\"><li class=\"\" data-start=\"1392\" data-end=\"1522\"><h6 data-start=\"1394\" data-end=\"1522\"><span style=\"color: #000001;\">Refunds will be made by the same payment method used at the time of purchase within <strong data-start=\"1469\" data-end=\"1489\">5 to 14 business days<\/strong> from the date of return approval.<\/span><\/h6><\/li><li class=\"\" data-start=\"1523\" data-end=\"1605\"><h6 data-start=\"1525\" data-end=\"1605\"><span style=\"color: #000001;\">In case of cash on delivery, the transfer is made to the bank account provided by the customer. <\/span><\/h6><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script 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