{"id":9530,"date":"2025-06-09T19:31:39","date_gmt":"2025-06-09T16:31:39","guid":{"rendered":"https:\/\/waslanet.com\/warranty-policy\/"},"modified":"2025-08-29T01:38:46","modified_gmt":"2025-08-28T22:38:46","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/waslanet.com\/en\/warranty-policy\/","title":{"rendered":"Warranty policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9530\" class=\"elementor elementor-9530\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff9f42b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ff9f42b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a8c3452\" data-id=\"1a8c3452\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f3e37fe elementor-widget elementor-widget-heading\" data-id=\"4f3e37fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">  Warranty policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4acaed8d elementor-widget elementor-widget-text-editor\" data-id=\"4acaed8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"281\" data-end=\"509\">At<strong data-start=\"294\" data-end=\"327\">Al Hejaz Security Surveillance<\/strong>, we are committed to providing quality products and reliable service to our customers. In line with the regulations in the <strong data-start=\"420\" data-end=\"448\">Kingdom of Saudi Arabia<\/strong>, we explain to our valued customers the warranty policy for our products as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-21394628 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21394628\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ffa2a87\" data-id=\"3ffa2a87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e6797d8 elementor-widget elementor-widget-accordion\" data-id=\"4e6797d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1311\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">First: Warranty period <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1311\"><ul data-start=\"539\" data-end=\"749\">\n<li data-start=\"539\" data-end=\"693\">\n<p data-start=\"541\" data-end=\"693\">Most of the products offered in our store include a two-year<strong data-start=\"599\" data-end=\"623\"> (24 months)<\/strong> limited warranty from the date of purchase<strong data-start=\"599\" data-end=\"623\">.<\/strong>  Unless otherwise stated in the purchase invoice or product description.<\/p>\n<\/li>\n<li data-start=\"694\" data-end=\"749\">The warranty covers manufacturing defects in materials or workmanship only.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1312\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Secondly: Products covered by the warranty <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1312\"><ul data-start=\"797\" data-end=\"968\">\n<li data-start=\"797\" data-end=\"838\">\n<p data-start=\"799\" data-end=\"838\"><strong data-start=\"799\" data-end=\"820\">Security cameras<\/strong> (wired and wireless).<\/p>\n<\/li>\n<li data-start=\"839\" data-end=\"879\">\n<p data-start=\"841\" data-end=\"879\"><strong data-start=\"841\" data-end=\"878\">Surveillance and recording systems (DVR\/NVR<\/strong>).<\/p>\n<\/li>\n<li data-start=\"880\" data-end=\"968\">\n<p data-start=\"882\" data-end=\"968\"><strong data-start=\"882\" data-end=\"916\">Smart devices connected to the home<\/strong>, such as network devices, sensors, alarms, and smart doorbells.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1313\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">III: Solar Cameras (Limited Warranty) <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1313\"><p data-start=\"1019\" data-end=\"1108\">Since <strong data-start=\"1033\" data-end=\"1054\">solar cameras<\/strong> rely on battery and solar power, the Their warranty includes the following:<\/p>\n<ul data-start=\"1109\" data-end=\"1484\">\n<li data-start=\"1109\" data-end=\"1166\">\n<p data-start=\"1111\" data-end=\"1166\"><strong data-start=\"1111\" data-end=\"1146\">The battery is only guaranteed for 6 months<\/strong> against manufacturing defects.<\/p>\n<\/li>\n<li data-start=\"1167\" data-end=\"1283\">\n<p data-start=\"1169\" data-end=\"1283\"><strong data-start=\"1169\" data-end=\"1219\">The solar panel and camera module are guaranteed for two years<\/strong> provided proper use and not exposing the device to an unsuitable operating environment.<\/p>\n<\/li>\n<li data-start=\"1284\" data-end=\"1484\">\n<p data-start=\"1286\" data-end=\"1320\">Damages caused by:<\/p>\n<ul data-start=\"1323\" data-end=\"1484\">\n<li data-start=\"1323\" data-end=\"1356\">\n<p data-start=\"1325\" data-end=\"1356\">Excessively high temperatures.<\/p>\n<\/li>\n<li data-start=\"1359\" data-end=\"1397\">\n<p data-start=\"1361\" data-end=\"1397\">Misuse or improper installation.<\/p>\n<\/li>\n<li data-start=\"1400\" data-end=\"1484\">\n<p data-start=\"1402\" data-end=\"1484\">Expose the camera to heavy water or wet conditions above the manufacturer&#8217;s recommended limit.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1314\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1314\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">IV: General exclusions from warranty <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1314\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1314\"><p data-start=\"1529\" data-end=\"1563\">The warranty does not cover failures caused by:<\/p>\n<ul data-start=\"1564\" data-end=\"1750\">\n<li data-start=\"1564\" data-end=\"1608\">\n<p data-start=\"1566\" data-end=\"1608\">Misuse, neglect, or tampering with the product.<\/p>\n<\/li>\n<li data-start=\"1609\" data-end=\"1653\">\n<p data-start=\"1611\" data-end=\"1653\">Installation or maintenance by unauthorized parties.<\/p>\n<\/li>\n<li data-start=\"1654\" data-end=\"1698\">\n<p data-start=\"1656\" data-end=\"1698\">Natural disasters such as lightning strikes or floods.<\/p>\n<\/li>\n<li data-start=\"1699\" data-end=\"1750\">\n<p data-start=\"1701\" data-end=\"1750\">Damage due to unsafe transportation or use of non-original accessories.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1315\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1315\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">V: Conditions for a warranty claim <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1315\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1315\"><ul data-start=\"1792\" data-end=\"1993\">\n<li data-start=\"1792\" data-end=\"1850\">\n<p data-start=\"1794\" data-end=\"1850\">The <strong data-start=\"1804\" data-end=\"1829\">original purchase invoice<\/strong> must be presented when requesting warranty service.<\/p>\n<\/li>\n<li data-start=\"1851\" data-end=\"1914\">\n<p data-start=\"1853\" data-end=\"1914\">The product must not have been <strong data-start=\"1879\" data-end=\"1897\">opened or modified<\/strong> by a third party.<\/p>\n<\/li>\n<li data-start=\"1915\" data-end=\"1993\">\n<p data-start=\"1917\" data-end=\"1993\">The store has the right to inspect the product and ascertain the cause of the malfunction before deciding on replacement or repair.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1316\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1316\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">VI: Maintenance and replacement <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1316\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1316\"><ul data-start=\"2032\" data-end=\"2195\">\n<li data-start=\"2032\" data-end=\"2195\">\n<p data-start=\"2034\" data-end=\"2062\">If a manufacturing defect is found: <\/p>\n<ul data-start=\"2065\" data-end=\"2195\">\n<li data-start=\"2065\" data-end=\"2120\">\n<p data-start=\"2067\" data-end=\"2120\"><strong data-start=\"2067\" data-end=\"2095\">Repair or replace the product<\/strong> depending on the condition and availability of parts.<\/p>\n<\/li>\n<li data-start=\"2123\" data-end=\"2195\">\n<p data-start=\"2125\" data-end=\"2195\">The store is not responsible for loss of data or recordings stored in the device.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1317\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1317\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Seventh: Technical support and after-sales service <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1317\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1317\"><p data-start=\"2246\" data-end=\"2297\">We are happy to provide technical support through our official channels, including: <\/p>\n<ul data-start=\"2298\" data-end=\"2425\">\n<li data-start=\"2298\" data-end=\"2330\">\n<p data-start=\"2300\" data-end=\"2330\">Guidance in installation and use.<\/p>\n<\/li>\n<li data-start=\"2331\" data-end=\"2372\">\n<p data-start=\"2333\" data-end=\"2372\">Help resolve minor issues remotely.<\/p>\n<\/li>\n<li data-start=\"2373\" data-end=\"2425\">\n<p data-start=\"2375\" data-end=\"2425\">In-warranty maintenance or replacement services (as applicable).<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"First: Warranty period\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul data-start=\\\"539\\\" data-end=\\\"749\\\">\\n<li data-start=\\\"539\\\" data-end=\\\"693\\\">\\n<p data-start=\\\"541\\\" data-end=\\\"693\\\">Most of the products offered in our store include a two-year<strong data-start=\\\"599\\\" data-end=\\\"623\\\"> (24 months)<\\\/strong> limited warranty from the date of purchase<strong data-start=\\\"599\\\" data-end=\\\"623\\\">.<\\\/strong>  Unless otherwise stated in the purchase invoice or product description.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"694\\\" data-end=\\\"749\\\">The warranty covers manufacturing defects in materials or workmanship only.<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Secondly: Products covered by the warranty\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul data-start=\\\"797\\\" data-end=\\\"968\\\">\\n<li data-start=\\\"797\\\" data-end=\\\"838\\\">\\n<p data-start=\\\"799\\\" data-end=\\\"838\\\"><strong data-start=\\\"799\\\" data-end=\\\"820\\\">Security cameras<\\\/strong> (wired and wireless).<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"839\\\" data-end=\\\"879\\\">\\n<p data-start=\\\"841\\\" data-end=\\\"879\\\"><strong data-start=\\\"841\\\" data-end=\\\"878\\\">Surveillance and recording systems (DVR\\\/NVR<\\\/strong>).<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"880\\\" data-end=\\\"968\\\">\\n<p data-start=\\\"882\\\" data-end=\\\"968\\\"><strong data-start=\\\"882\\\" data-end=\\\"916\\\">Smart devices connected to the home<\\\/strong>, such as network devices, sensors, alarms, and smart doorbells.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"III: Solar Cameras (Limited Warranty)\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-start=\\\"1019\\\" data-end=\\\"1108\\\">Since <strong data-start=\\\"1033\\\" data-end=\\\"1054\\\">solar cameras<\\\/strong> rely on battery and solar power, the Their warranty includes the following:<\\\/p>\\n<ul data-start=\\\"1109\\\" data-end=\\\"1484\\\">\\n<li data-start=\\\"1109\\\" data-end=\\\"1166\\\">\\n<p data-start=\\\"1111\\\" data-end=\\\"1166\\\"><strong data-start=\\\"1111\\\" data-end=\\\"1146\\\">The battery is only guaranteed for 6 months<\\\/strong> against manufacturing defects.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1167\\\" data-end=\\\"1283\\\">\\n<p data-start=\\\"1169\\\" data-end=\\\"1283\\\"><strong data-start=\\\"1169\\\" data-end=\\\"1219\\\">The solar panel and camera module are guaranteed for two years<\\\/strong> provided proper use and not exposing the device to an unsuitable operating environment.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1284\\\" data-end=\\\"1484\\\">\\n<p data-start=\\\"1286\\\" data-end=\\\"1320\\\">Damages caused by:<\\\/p>\\n<ul data-start=\\\"1323\\\" data-end=\\\"1484\\\">\\n<li data-start=\\\"1323\\\" data-end=\\\"1356\\\">\\n<p data-start=\\\"1325\\\" data-end=\\\"1356\\\">Excessively high temperatures.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1359\\\" data-end=\\\"1397\\\">\\n<p data-start=\\\"1361\\\" data-end=\\\"1397\\\">Misuse or improper installation.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1400\\\" data-end=\\\"1484\\\">\\n<p data-start=\\\"1402\\\" data-end=\\\"1484\\\">Expose the camera to heavy water or wet conditions above the manufacturer&#8217;s recommended limit.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"IV: General exclusions from warranty\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-start=\\\"1529\\\" data-end=\\\"1563\\\">The warranty does not cover failures caused by:<\\\/p>\\n<ul data-start=\\\"1564\\\" data-end=\\\"1750\\\">\\n<li data-start=\\\"1564\\\" data-end=\\\"1608\\\">\\n<p data-start=\\\"1566\\\" data-end=\\\"1608\\\">Misuse, neglect, or tampering with the product.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1609\\\" data-end=\\\"1653\\\">\\n<p data-start=\\\"1611\\\" data-end=\\\"1653\\\">Installation or maintenance by unauthorized parties.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1654\\\" data-end=\\\"1698\\\">\\n<p data-start=\\\"1656\\\" data-end=\\\"1698\\\">Natural disasters such as lightning strikes or floods.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1699\\\" data-end=\\\"1750\\\">\\n<p data-start=\\\"1701\\\" data-end=\\\"1750\\\">Damage due to unsafe transportation or use of non-original accessories.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"V: Conditions for a warranty claim\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul data-start=\\\"1792\\\" data-end=\\\"1993\\\">\\n<li data-start=\\\"1792\\\" data-end=\\\"1850\\\">\\n<p data-start=\\\"1794\\\" data-end=\\\"1850\\\">The <strong data-start=\\\"1804\\\" data-end=\\\"1829\\\">original purchase invoice<\\\/strong> must be presented when requesting warranty service.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1851\\\" data-end=\\\"1914\\\">\\n<p data-start=\\\"1853\\\" data-end=\\\"1914\\\">The product must not have been <strong data-start=\\\"1879\\\" data-end=\\\"1897\\\">opened or modified<\\\/strong> by a third party.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"1915\\\" data-end=\\\"1993\\\">\\n<p data-start=\\\"1917\\\" data-end=\\\"1993\\\">The store has the right to inspect the product and ascertain the cause of the malfunction before deciding on replacement or repair.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"VI: Maintenance and replacement\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul data-start=\\\"2032\\\" data-end=\\\"2195\\\">\\n<li data-start=\\\"2032\\\" data-end=\\\"2195\\\">\\n<p data-start=\\\"2034\\\" data-end=\\\"2062\\\">If a manufacturing defect is found: <\\\/p>\\n<ul data-start=\\\"2065\\\" data-end=\\\"2195\\\">\\n<li data-start=\\\"2065\\\" data-end=\\\"2120\\\">\\n<p data-start=\\\"2067\\\" data-end=\\\"2120\\\"><strong data-start=\\\"2067\\\" data-end=\\\"2095\\\">Repair or replace the product<\\\/strong> depending on the condition and availability of parts.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"2123\\\" data-end=\\\"2195\\\">\\n<p data-start=\\\"2125\\\" data-end=\\\"2195\\\">The store is not responsible for loss of data or recordings stored in the device.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Seventh: Technical support and after-sales service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-start=\\\"2246\\\" data-end=\\\"2297\\\">We are happy to provide technical support through our official channels, including: <\\\/p>\\n<ul data-start=\\\"2298\\\" data-end=\\\"2425\\\">\\n<li data-start=\\\"2298\\\" data-end=\\\"2330\\\">\\n<p data-start=\\\"2300\\\" data-end=\\\"2330\\\">Guidance in installation and use.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"2331\\\" data-end=\\\"2372\\\">\\n<p data-start=\\\"2333\\\" data-end=\\\"2372\\\">Help resolve minor issues remotely.<\\\/p>\\n<\\\/li>\\n<li data-start=\\\"2373\\\" data-end=\\\"2425\\\">\\n<p data-start=\\\"2375\\\" data-end=\\\"2425\\\">In-warranty maintenance or replacement services (as applicable).<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What do I need to know about warranty? AtAl Hejaz Security &#8230; <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/pages\/9530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/comments?post=9530"}],"version-history":[{"count":0,"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/pages\/9530\/revisions"}],"wp:attachment":[{"href":"https:\/\/waslanet.com\/en\/wp-json\/wp\/v2\/media?parent=9530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}